Machen McChesney, a leading accounting firm, announced today that they have won the Best of Accounting Award for providing superior service to their clients. ClearlyRated's Best of Accounting® Award winners have proven to be industry leaders in service quality based entirely on ratings provided by their clients. On average, clients of 2024 Best of Accounting winners are above 50% more likely to be completely satisfied than those who work with non-winning firms. Machen McChesney had an 84.4% NPS score on an accounting industry average of 41% in 2023. That rating recognizes the firm as world-class.
"Our core values are integrated into our decision-making process daily. Quality & Client Satisfaction are two of our core values. We deliver value to our clients by ensuring our product's accuracy, relevance, and timeliness with proactive and responsive service. To see our clients provide feedback that we are meeting or exceeding their expectations makes me proud that our efforts are recognized and speaks to the caliber of our staff." Mike Machen, Managing Partner.
"I'm so excited to introduce the 2024 Best of Accounting winners alongside their verified ratings and reviews on ClearlyRated.com," said ClearlyRated's CEO, Eric Gregg. "Faced with another challenging year in 2023, these firms proved their commitment to providing outstanding experiences and superior service. They're raising the bar for excellence, and I couldn't be more proud to celebrate their success - cheers to you all!"
About Machen McChesney
Machen McChesney is a business advisory firm with a history of Returning Value to its individual and business clients through proactive accounting, audit and assurance, business tax and advisory, business valuation, family and elder care, individual tax planning and consulting, and outsourced client accounting services. From its headquarters in Auburn, AL., the firm is committed to Returning Value to its clients throughout Alabama and the United States. Machen McChesney is part of a family of services, including FocusPay Solutions (focuspaysolutions.com) and Wealth Management Services, and is an Independent Member of the BDO Alliance USA. Learn more at machen.cpa.
Rooted in satisfaction research for professional service firms, ClearlyRated utilizes a Net Promoter® Score survey (NPS) program to help professional service firms measure their service experience, build an online reputation, and differentiate on service quality. Learn more at https://www.clearlyrated.com/solutions/.
About Best of Accounting™
ClearlyRated's Best of Accounting® Award recognizes accounting firms that have demonstrated exceptional service quality based exclusively on ratings provided by their clients and employees. The award program provides statistically valid and objective service quality benchmarks for the accounting industry, revealing which firms deliver the highest quality client and employee experience. Winners are featured on ClearlyRated.com—an online business directory that helps buyers of professional services find service leaders and vet prospective firms with the help of validated client ratings and testimonials.